Last Updated: September 2026
Welcome to MERGIFT. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.
Throughout these Terms, “MERGIFT,” “we,” “us,” and “our” refer to the operator of this online store. “You” and “your” refer to any visitor, customer, or person using our website.
By accessing our website, placing an order, or using our services, you agree to these Terms and the policies referenced within them.
Please read these Terms carefully before using our website or making a purchase.
1. Online Store Terms
By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement or are using the website with the permission of a parent or legal guardian where required by applicable law.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You may not attempt to interfere with the security, functionality, operation, or integrity of our website.
2. Products and Services
We offer apparel, gifts, personalized products, and other merchandise displayed on our website.
Product availability may vary by design, size, color, season, inventory, and other factors.
Some products may be made, printed, embroidered, personalized, or otherwise prepared after an order is placed.
We reserve the right to modify, discontinue, or limit the availability of products where reasonably necessary.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, sizing information, colors, pricing, and availability.
However, the appearance of colors may vary depending on your device, monitor, display settings, lighting conditions, or other factors.
For apparel products, customers should review the applicable size guide before ordering.
Minor variations may occur in products that are printed, embroidered, personalized, or produced on demand.
Such normal production variations do not necessarily constitute defects.
4. Personalized and Custom Products
Certain products may allow customers to provide names, text, images, dates, or other personalization information.
You are responsible for reviewing personalization information carefully before submitting your order.
We may produce personalized products using the information submitted with your order.
You represent that you have the necessary rights or permission to use any text, image, photograph, artwork, trademark, or other material that you submit for personalization.
We reserve the right to reject personalization requests that are unlawful, infringe third-party rights, or cannot reasonably be produced.
Return eligibility for personalized or custom-made products is described in our Return & Refund Policy.
5. Pricing
Product prices are displayed in U.S. dollars (USD) unless otherwise clearly stated.
Prices may change from time to time without prior notice.
The price applicable to an order will generally be the price displayed when the order is submitted, subject to correction of obvious errors as permitted by applicable law.
Shipping charges and applicable taxes, when required, will be displayed during checkout before the customer completes the purchase.
6. Shipping Charges
Our standard shipping fee is currently:
$5.99 per order
unless another shipping charge or valid shipping promotion is clearly displayed before purchase.
Shipping charges shown during checkout will apply to the order.
For additional information, please review our Shipping & Delivery Policy.
7. Orders
Submitting an order does not necessarily mean that we have accepted the order.
After an order is submitted, we may review it for payment authorization, product availability, shipping information, suspected fraud, or other legitimate operational reasons.
We reserve the right to refuse or cancel an order where reasonably necessary, including when:
- Payment cannot be authorized
- Product information or pricing contains an obvious error
- A product is unavailable
- Shipping information is incomplete or invalid
- We reasonably suspect fraud or unauthorized activity
- The order violates these Terms or applicable law
- A personalization request cannot reasonably or lawfully be fulfilled
If we cancel an order after payment has been collected, we will issue the applicable refund to the original payment method.
8. Order Information
You agree to provide current, complete, and accurate information when placing an order.
This includes:
- Name
- Billing information
- Shipping address
- Email address
- Phone number when requested
- Product selections
- Personalization details when applicable
You are responsible for reviewing your order before submitting it.
We are not responsible for delays or additional costs resulting from inaccurate information provided by the customer, except where otherwise required by law.
9. Payments
Available payment methods are displayed during checkout and may include major credit or debit cards, PayPal, Stripe-supported payment methods, or other available payment services.
Payments are processed through third-party payment providers.
We generally do not directly store complete credit or debit card information on our servers.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payment providers may apply their own terms, privacy policies, verification procedures, and security requirements.
10. Taxes
Applicable sales taxes or other charges may be calculated and displayed during checkout where required.
Tax amounts may depend on factors including the shipping destination and applicable tax requirements.
11. Order Processing
Orders typically require:
2–3 business days for processing
before shipment.
Business days generally mean Monday through Friday, excluding U.S. federal holidays.
Processing time is separate from shipping transit time.
Some personalized, customized, or made-to-order products may require additional preparation time if clearly disclosed on the applicable product page.
12. Shipping and Delivery
After processing, our estimated standard shipping transit time is generally:
7–10 business days
The estimated total time from order processing through delivery is therefore generally:
9–13 business days
Delivery estimates are not guaranteed.
Actual delivery times may be affected by carrier operations, weather, holidays, destination, incorrect shipping information, peak shopping periods, or other circumstances outside our reasonable control.
Please review our Shipping & Delivery Policy for complete shipping information.
13. Order Changes and Cancellations
Orders may be changed or canceled within 2 hours after purchase.
After this period, an order may have entered processing or production and we may no longer be able to modify or cancel it.
Customers should contact us as soon as possible when requesting a change or cancellation.
A request is not considered completed until we confirm that the requested change or cancellation was successfully processed.
14. Returns and Refunds
Eligible products may be returned within 30 days of delivery, subject to the conditions and exceptions described in our Return & Refund Policy.
Products returned for a standard change-of-mind return must generally be unused, unworn, unwashed, and in their original condition.
Customers are generally responsible for return shipping costs for change-of-mind returns.
When an eligible return results from our error, such as an incorrect, damaged, or defective product, we will provide an appropriate resolution according to our Return & Refund Policy.
Personalized and custom-made products may have additional return restrictions.
Please review our Return & Refund Policy before placing an order.
15. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us and provide your order number, a description of the issue, and clear photographs when requested.
We will review the claim and provide an appropriate resolution for eligible cases.
Depending on the circumstances, the resolution may include replacement or refund.
16. Promotions and Discount Codes
From time to time, we may offer promotions, coupons, discount codes, or special offers.
Unless otherwise stated:
- Promotions cannot be exchanged for cash
- Promotional offers may have expiration dates
- Certain products may be excluded
- Discount codes may not be combined
- Promotional terms may vary by offer
The specific conditions displayed with a promotion will apply.
We reserve the right to cancel or refuse the use of a promotion when there is reasonable evidence of fraud, abuse, or unauthorized use.
17. Intellectual Property
Unless otherwise stated, website content owned by MERGIFT, including original text, graphics, logos, website design elements, and other original materials, is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or create unauthorized derivative works from our proprietary website content without permission, except as otherwise permitted by law.
Third-party trademarks, characters, artwork, names, logos, or other intellectual property appearing on products remain the property of their respective owners where applicable.
18. Customer-Submitted Content
If you submit reviews, feedback, photographs, personalization materials, or other content to us, you remain responsible for that content.
You must not submit content that:
- Violates applicable law
- Infringes intellectual property rights
- Violates another person’s privacy or publicity rights
- Contains malicious software or harmful code
- Is fraudulent or intentionally misleading
For content submitted specifically for order fulfillment, you grant us and our service providers the limited rights reasonably necessary to process and fulfill your order.
19. Product Reviews and Feedback
Customers may have opportunities to submit product reviews or feedback.
Reviews should reflect genuine experiences with our products or services.
We may moderate or remove content where reasonably necessary, including spam, unlawful content, personally identifiable information, abusive content, or content unrelated to the product or customer experience.
We do not guarantee that every submitted review will be published.
20. Prohibited Uses
You may not use our website:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit fraudulent orders
- To distribute malware or malicious code
- To interfere with website security
- To attempt unauthorized access to accounts or systems
- To collect personal information about others unlawfully
- To impersonate another person
- To engage in abusive or fraudulent activity
We may restrict access to our website when reasonably necessary to protect our customers, business, or systems.
21. Third-Party Services
We may use third-party providers for services such as:
- Payment processing
- Product production
- Order fulfillment
- Shipping
- Website hosting
- Analytics
- Advertising
- Customer support
Third-party providers may operate under their own terms and privacy policies.
Our Privacy Policy provides additional information about how personal information may be handled in connection with these services.
22. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites.
You should review the applicable terms and privacy policies before using external services.
23. Website Availability
We work to maintain reliable access to our website but do not guarantee that the website will always be available without interruption or error.
Temporary interruptions may occur due to maintenance, technical problems, security incidents, hosting issues, or circumstances outside our reasonable control.
We may modify website functionality when reasonably necessary.
24. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not make warranties beyond those expressly stated on our website or required by applicable law.
Nothing in these Terms excludes or limits consumer rights that cannot legally be excluded or limited.
25. Limitation of Liability
To the maximum extent permitted by applicable law, MERGIFT will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services where such limitation is legally permitted.
Our liability for a specific transaction will be subject to applicable law and any consumer rights that cannot legally be waived.
Nothing in these Terms is intended to exclude liability where exclusion is prohibited by law.
26. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims or losses resulting from your unlawful use of our website, violation of these Terms, or infringement of third-party rights through materials you submit to us.
This provision does not limit any non-waivable consumer rights.
27. Fraud Prevention
We may use reasonable fraud-prevention and order-verification measures to protect customers and our business.
An order may be delayed, reviewed, or canceled if we reasonably suspect unauthorized payment activity, identity misuse, fraudulent ordering, or other suspicious activity.
If payment has been collected for an order that we subsequently cancel, the applicable refund will be issued to the original payment method.
28. Privacy
Your use of our website is also subject to our Privacy Policy.
Please review the Privacy Policy to understand how we collect, use, disclose, and protect personal information.
29. Governing Law
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the state associated with our business operations, without limiting any consumer protections that apply under the laws of your place of residence.
Nothing in these Terms is intended to deprive consumers of rights that cannot legally be waived.
30. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
31. No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights available to us.
32. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, services, website functionality, business practices, or applicable requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
The Terms applicable to a purchase will generally be the version in effect when the order was placed, except where otherwise required by applicable law.
33. Entire Agreement
These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and other policies referenced during checkout, constitute the applicable agreement regarding your use of our website and purchase of our products.
34. Contact Us
If you have questions about these Terms, an order, or our store policies, please contact us:
MERGIFT
Address:
Xom Sinh Loc, Nam Ninh, Ninh Binh 430000, Viet Nam
Phone:
+84962991368
Email:
For order-related inquiries, please include your order number so we can assist you more efficiently.