We’re here to help. If you have questions about an order, shipping, returns, payments, or one of our products, please review the information below or contact our customer support team.
Order Confirmation
After placing an order, a confirmation email will be sent to the email address provided during checkout. If you do not see it in your inbox, please check your spam, junk, or promotions folder.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us within 2 hours of placing your order. After this period, your order may enter production or processing, and we may no longer be able to modify or cancel it.
Shipping & Delivery
We currently ship orders to the United States and selected international destinations.
Google Shopping offers are currently available to customers in the United States only.
United States
- Processing Time: 2–3 business days
- Estimated Transit Time: 7–10 business days
- Estimated Total Delivery Time: 9–13 business days
- Standard Shipping: $5.99 per order
International
- Processing Time: 2–3 business days
- Estimated Transit Time: 11–17 business days
- Estimated Total Delivery Time: 14–20 business days
- Standard Shipping: $10.99 per order
Delivery estimates may be affected by carrier delays, severe weather, holidays, incorrect shipping information, or other circumstances outside our reasonable control.
View our Shipping & Delivery Policy
Multiple-Item Orders
Orders containing multiple items may occasionally be shipped in separate packages. If you receive only part of your order, another package may still be in transit. Tracking information will be provided when available.
Returns & Refunds
Eligible items may be returned within 30 days of delivery. Return eligibility and refund conditions depend on the reason for the return, the condition of the item, and the terms outlined in our Return & Refund Policy.
View our Return & Refund Policy
Track Your Order
If your order has shipped, you can use the tracking information provided to check the latest delivery status.
Need Help With Your Order?
If you have a question about your order or package, please contact our customer support team. To help us assist you faster, please include your order number and the email address used to place your order.
We typically respond within 24–48 hours. Response times may be slightly longer during holidays, peak shopping periods, or periods of unusually high request volume. We appreciate your patience.
Get In Touch
MERGIFT
Address:
Xom Sinh Loc, Nam Ninh, Ninh Binh 430000, Viet Nam
Phone:
+84962991368
Email:
[email protected]
Customer Support Hours:
Monday–Saturday, 8:00 AM–8:00 PM