Last Updated: September 2026
MERGIFT(“MERGIFT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us as well as certain information collected automatically when you use our website.
Information You Provide
Depending on how you interact with our website, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order and transaction information
- Products purchased or added to your cart
- Product preferences and selected options
- Personalization information you provide for customized products
- Account information, if you create an account
- Communications you send to customer support
- Return, refund, or cancellation information
- Reviews, feedback, or other content you choose to submit
We collect only the information reasonably necessary to provide our products and services, process transactions, communicate with customers, and operate our business.
2. Payment Information
Payments are processed through third-party payment service providers.
Depending on the payment method selected at checkout, payment processing may be provided by services such as Stripe, PayPal, or other payment providers displayed during checkout.
We generally do not directly store complete credit or debit card numbers on our servers. Payment information is transmitted to and processed by the applicable payment provider according to its own privacy and security practices.
We may receive limited transaction information from payment providers, such as payment status, transaction identifiers, payment method type, and information necessary to process or refund an order.
3. Information Collected Automatically
When you visit or use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website or page
- Pages viewed
- Products viewed
- Date and time of visits
- Approximate geographic location derived from IP address
- Shopping cart activity
- Website interactions
- Cookie and similar technology identifiers
- Diagnostic and performance information
We may use this information to operate our website, maintain security, understand how customers use our services, improve website performance, and measure advertising or marketing effectiveness.
4. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.
These technologies may be used for purposes including:
- Keeping products in your shopping cart
- Remembering preferences
- Maintaining account sessions
- Processing checkout
- Preventing fraud and abuse
- Measuring website traffic
- Understanding website performance
- Analyzing customer interactions
- Measuring advertising effectiveness
- Providing relevant marketing where permitted
Some cookies are necessary for the website and checkout process to function properly.
Other cookies, such as analytics or advertising cookies, may be controlled through available cookie or privacy settings where required by applicable law.
You may also configure your browser to block or delete cookies. However, disabling certain cookies may affect website functionality.
5. Analytics
We may use analytics services to understand how visitors interact with our website.
For example, if enabled on our website, Google Analytics may collect information about website visits, device characteristics, traffic sources, and user interactions.
We use analytics information to:
- Understand website traffic
- Identify technical problems
- Improve website usability
- Understand product interest
- Measure the effectiveness of our website and marketing activities
Analytics providers may use cookies or similar technologies according to their own privacy policies.
6. Advertising and Marketing
We may use advertising and marketing services to promote our products and measure the performance of advertising campaigns.
Depending on the services enabled on our website, these may include platforms such as Google Ads, Google Merchant Center, Meta, or other advertising providers.
These services may use cookies, pixels, or similar technologies to measure actions such as:
- Product page views
- Add-to-cart activity
- Checkout activity
- Purchases
- Advertising interactions
Where required by applicable law, advertising or marketing technologies will be used subject to applicable consent requirements.
We do not claim that every visitor will receive personalized advertising.
7. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Deliver purchased products
- Provide order confirmations and shipping updates
- Provide customer support
- Handle returns, refunds, and cancellations
- Communicate about existing orders
- Maintain customer accounts
- Prevent fraud and unauthorized transactions
- Protect our website and customers
- Troubleshoot technical problems
- Improve our products and website
- Analyze website performance
- Maintain business and transaction records
- Comply with legal and regulatory obligations
- Enforce our policies and terms
- Send marketing communications where permitted
- Measure advertising and marketing performance
We do not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice where required.
8. How We Share Information
We may share personal information with third parties that provide services necessary to operate our business.
These may include:
Payment Providers
To securely process payments, refunds, and transaction-related activities.
Fulfillment and Production Providers
To manufacture, prepare, personalize, package, or fulfill products when applicable.
Shipping Carriers
To deliver orders and provide shipment tracking.
Website and Hosting Providers
To operate, secure, maintain, and support our website and ecommerce infrastructure.
Analytics Providers
To understand website usage and improve our services.
Advertising and Marketing Providers
To manage, measure, and improve advertising and marketing campaigns where applicable.
Customer Support Providers
To help us communicate with customers and resolve order-related issues.
Professional and Legal Service Providers
When reasonably necessary for accounting, legal, compliance, fraud prevention, or other legitimate business purposes.
We provide service providers with information reasonably necessary for them to perform their services.
9. Legal and Compliance Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a lawful request, court order, or legal process
- Protect our legal rights
- Protect customers or other individuals
- Detect or prevent fraud
- Investigate security incidents
- Enforce our Terms of Service or other policies
We may also disclose information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.
10. Sale or Sharing of Personal Information
We do not sell personal information for money in the ordinary meaning of the term.
However, certain privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly enough to include some advertising or analytics activities involving cookies, pixels, or similar technologies.
Where applicable, we provide privacy choices required by law regarding these activities.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors such as:
- How long we maintain a relationship with a customer
- Order fulfillment requirements
- Customer support needs
- Return and refund periods
- Fraud prevention
- Accounting and tax requirements
- Legal and regulatory obligations
- Dispute resolution
- Enforcement of agreements
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
12. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses secure technologies, including encrypted connections where appropriate, to help protect information transmitted between your browser and our website.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information about how personal information is used or disclosed
- Opt out of certain marketing communications
- Exercise applicable choices concerning targeted advertising, sale, or sharing of personal information
- Appeal certain privacy decisions where provided by applicable law
These rights are subject to applicable exceptions and verification requirements.
To submit a privacy request, contact us using the information provided in the Contact Us section below.
We may need to verify your identity before processing certain requests.
14. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the law and whether it applies to our business, eligible consumers may have rights regarding access, correction, deletion, portability, or certain uses and disclosures of personal information.
We will process valid privacy requests in accordance with applicable legal requirements.
Where required, we will not discriminate against a consumer for exercising applicable privacy rights.
15. Marketing Communications
If you choose to receive promotional emails from us, we may send information about products, promotions, or store updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from promotional communications does not prevent us from sending transactional or service-related messages necessary to manage an existing order, account, return, refund, or customer support request.
16. Children’s Privacy
Our website and products are intended for general audiences and are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.
17. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment services, or other external services.
We are not responsible for the privacy practices, content, or security of websites or services operated by third parties.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
18. International Visitors
Our store is currently focused on serving customers in the United States.
If you access our website from another country, your information may be processed in countries whose privacy laws differ from those in your country of residence.
Where required, we will handle personal information in accordance with applicable legal requirements.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us:
MERGIFT
Address:
Xom Sinh Loc, Nam Ninh, Ninh Binh 430000, Viet Nam
Phone:
+84962991368
Email:
When contacting us regarding a privacy request, please include enough information for us to understand and respond to your request. Please do not send sensitive payment information, such as complete credit or debit card numbers, by email.