Shopping at MERGIFT is simple and secure. This guide explains how to find a product, select available options, place an order, make a payment, and track your shipment.
1. Browse or Search for a Product
Browse our product categories or use the search function to find the product you are interested in.
Select a product to view its product page, where you can review available information such as:
- Product images
- Product description
- Price
- Available sizes
- Available colors or styles
- Personalization options, if applicable
- Size Guide, when applicable
- Shipping information
- Estimated delivery information
Please review the product details carefully before placing your order.
2. Select Product Options
Before adding a product to your cart, select the options available for that product.
Depending on the item, these may include:
- Size
- Color
- Style
- Quantity
- Personalization options
For apparel, we strongly recommend reviewing the Size Guide before selecting your size.
If you are purchasing a personalized product, carefully check all names, dates, text, images, or other personalization information before submitting your order.
3. Add the Product to Your Cart
Once you have selected the appropriate product options, click Add to Cart.
You may continue shopping or proceed to your shopping cart.
4. Review Your Shopping Cart
Before proceeding to checkout, carefully review your cart.
Please confirm:
- Product
- Size
- Color
- Style
- Personalization details, if applicable
- Quantity
- Product price
You can update quantities or remove products before proceeding to checkout.
5. Proceed to Checkout
When you are ready to complete your purchase, click Checkout or Proceed to Checkout.
If guest checkout is available, you do not need to create an account to place an order.
If account registration is available, you may choose to create an account for convenience, but it is not required when guest checkout is offered.
6. Enter Your Contact and Shipping Information
Enter the requested contact and shipping information carefully.
This may include:
- Full name
- Email address
- Phone number
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
We currently ship orders within the United States.
Please double-check your shipping address before placing your order. Incorrect or incomplete information may cause delivery delays or prevent successful delivery.
7. Review Shipping Information
Our standard shipping information is:
Processing time: 2–3 business days
Estimated transit time: 7–10 business days
Estimated total delivery time: 9–13 business days
Standard shipping fee: $5.99 per order
If a different shipping rate, delivery estimate, or valid shipping promotion applies to your order, the applicable information will be displayed before you complete your purchase.
Delivery dates are estimates and may be affected by carrier delays, weather, holidays, peak shopping periods, or other circumstances outside our reasonable control.
For complete information, please review our Shipping & Delivery Policy.
8. Select a Payment Method
Select one of the payment methods available during checkout.
Depending on availability, payment options may include:
- Visa
- Mastercard
- Other supported credit or debit cards
- PayPal
- Payment methods processed through Stripe
- Other payment options displayed at checkout
All prices are displayed in U.S. dollars (USD) unless otherwise clearly stated.
Only payment methods actually displayed during checkout are available for your order.
For additional information, please review our Payment Policy.
9. Review Your Order
Before completing your purchase, carefully review your entire order.
Please verify:
- Products
- Product options
- Size and color
- Personalization details
- Quantity
- Shipping address
- Billing information
- Product subtotal
- Shipping charges
- Applicable taxes
- Discounts, if any
- Final order total
Do not complete the purchase until the information is correct.
10. Place Your Order
Once you have reviewed your order and payment information, click the applicable Place Order, Pay, or purchase button displayed during checkout.
Please avoid clicking the payment button multiple times while your transaction is processing.
After your order is successfully submitted, an order confirmation will be displayed or sent using the contact information provided during checkout.
11. Order Confirmation
After a successful purchase, you should receive an order confirmation containing information about your order.
Please keep your order number for future reference.
If you do not receive a confirmation, check your spam or junk email folder and verify that the email address entered during checkout was correct.
If you still cannot locate your confirmation, please contact our customer support team.
12. Changing or Canceling an Order
If you need to change or cancel your order, please contact us as soon as possible.
Orders may be changed or canceled within 2 hours after purchase.
After this period, your order may have entered processing or production and we may no longer be able to modify or cancel it.
A change or cancellation is not considered completed until we confirm that the request has been successfully processed.
13. Order Processing
Orders typically require 2–3 business days for processing before shipment.
Processing may include:
- Order verification
- Product preparation or production
- Quality checks
- Packaging
- Preparation for shipment
Business days generally mean Monday through Friday, excluding U.S. federal holidays.
14. Shipping and Tracking
Once your order has shipped, tracking information will be provided when tracking is available.
Estimated transit time after shipment is generally:
7–10 business days
Please allow some time for the shipping carrier to update tracking information after your package has been dispatched.
Multiple products from the same order may occasionally be shipped separately and arrive at different times.
15. Receiving Your Order
When your package arrives, we recommend checking the products promptly.
Confirm that:
- You received the correct product
- The size and color match your order
- Personalized information is correct
- The product is not damaged or defective
If there is a problem with your order, please contact us with your order number and relevant photos when applicable.
16. Returns and Refunds
Eligible products may be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
For standard change-of-mind returns, products generally must be unused, unworn, unwashed, and in their original condition.
Customers are generally responsible for return shipping costs for change-of-mind returns.
If you receive an incorrect, damaged, or defective product, contact us so we can review the issue and provide an appropriate resolution for eligible claims.
Personalized or custom-made products may have additional return restrictions.
Please review our Return & Refund Policy for complete eligibility requirements and return instructions.
17. Need Help?
If you have questions before purchasing or need assistance with an existing order, please contact us:
MERGIFT
Address:
Xom Sinh Loc, Nam Ninh, Ninh Binh 430000, Viet Nam
Phone:
+84962991368
Email:
For questions about an existing order, please include your order number so we can assist you more efficiently.
Important Store Policies
Before placing an order, we recommend reviewing our:
- Shipping & Delivery Policy
- Return & Refund Policy
- Payment Policy
- Privacy Policy
- Terms of Service
- Frequently Asked Questions
These pages provide additional information about purchasing products from MERGIFT.
Last Updated: September 2026