Thank you for shopping with MERGIFT. This Shipping & Delivery Policy explains our order processing times, shipping costs, estimated delivery times, and other important information regarding the delivery of your order.
Please review this policy before placing an order.
1. Shipping Destination
Please provide a complete and accurate shipping address during checkout. Customers are responsible for ensuring that all shipping information is correct before submitting an order.
2. Order Processing Time
Orders typically require 2–3 business days to be processed before shipment.
Processing time includes order verification, product preparation, quality checks, packaging, and preparation for shipment.
Business days are Monday through Friday, excluding U.S. federal holidays and any temporary fulfillment closures announced by store_name].
Processing time is separate from shipping transit time.
3. Shipping Time
4. Shipping Cost
5. Order Confirmation
After successfully placing an order, you will receive an order confirmation using the contact information provided during checkout.
Please review your order details carefully.
If you notice an error in your order or shipping information, contact our customer support team as soon as possible.
6. Order Changes and Cancellations
Orders may be changed or canceled within 2 hours after purchase.
After this period, your order may have entered processing or production and we may no longer be able to modify or cancel it.
To request a change or cancellation, please contact our customer support team and provide your order number and the email address used to place the order.
Submitting a cancellation or modification request does not guarantee that the request can be completed if the order has already entered processing.
7. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Please allow some time for the shipping carrier to update the tracking information after your order has been dispatched.
Tracking information may not become active immediately after a shipping label is created.
8. Multiple Packages
Depending on the products in your order and the fulfillment location, an order containing multiple items may be shipped in separate packages.
If your order arrives in multiple shipments, packages may be delivered on different dates.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise clearly disclosed before purchase.
9. Delivery Delays
Although we work to provide accurate delivery estimates, occasional delays may occur due to circumstances outside our reasonable control, including:
- Severe weather
- Carrier delays
- Transportation disruptions
- High-volume shopping periods
- U.S. federal holidays
- Incorrect or incomplete shipping information
- Other unforeseen delivery disruptions
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact our customer support team for assistance.
10. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your:
- Full name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
- Contact information
If you discover an address error, contact us as soon as possible.
We will make reasonable efforts to update the address if the order has not yet entered processing or shipment. However, we cannot guarantee that an address can be changed after an order has been submitted.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided by the customer.
11. Packages Returned to Sender
A package may be returned to the sender because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other carrier-related reasons.
If your package is returned to sender, please contact us for assistance.
Depending on the circumstances, additional shipping charges may apply before the order can be reshipped.
12. Lost Packages
If tracking indicates that your package has not been delivered and appears to be lost in transit, please contact us with your order number.
We will review the available tracking information and, when appropriate, work with the shipping carrier or fulfillment provider to investigate the shipment.
If the package is confirmed as lost in transit, we will provide an appropriate resolution in accordance with our store policies.
13. Packages Marked as Delivered
If the shipping carrier marks your package as delivered but you cannot locate it, we recommend that you:
- Check around your delivery location, mailbox, porch, garage, or other secure delivery areas.
- Check with household members, neighbors, building management, or reception staff who may have accepted the package.
- Review the tracking information for delivery notes.
- Contact the shipping carrier for additional delivery information.
- Contact our customer support team if you still cannot locate the package.
We will review the available information and assist where reasonably possible.
14. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact our customer support team and provide:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
- Photos of the packaging when relevant
Eligible claims will be handled according to our Return & Refund Policy.
15. Holidays and Peak Shopping Periods
Processing and shipping may take longer during U.S. federal holidays, major sales events, and peak shopping periods such as Thanksgiving, Black Friday, Cyber Monday, and the Christmas holiday season.
If you are purchasing a product for a holiday, birthday, anniversary, or another specific event, we recommend placing your order early.
Estimated delivery dates are estimates and should not be considered guaranteed arrival dates unless explicitly stated otherwise.
16. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
MERGIFT
Address:
Xom Sinh Loc, Nam Ninh, Ninh Binh 430000, Viet Nam
Phone:
+84962991368
Email:
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
17. Policy Updates
We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping services, fulfillment processes, carrier arrangements, or store operations.
The version displayed on this page at the time of your purchase will apply to your order, except where changes are required by applicable law.